Legal & Policies
Last Updated: 05-06-2025
Welcome to Basically Coco.
We’re committed to transparency, trust, and providing a safe and smooth shopping experience. Below are our key store and website policies.
Privacy Policy
We respect your privacy. When you shop with us, we collect only the necessary info to process orders (such as name, email, and shipping address). We never sell your information and only share it with trusted partners (e.g., payment processors and shipping carriers).
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Terms of Service
By using our site, you agree to follow our terms:
- Don’t use our site for unlawful activity
- Don’t steal or misuse content
- Orders may be canceled or refunded if fraudulent or incorrect
- All purchases are subject to availability and payment verification
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Shipping policy
We ship within the U.S. via USPS/UPS Mon-Wed.
- Processing time: 1–3 business days
- Delivery time: 2-5 business days
- Free shipping on orders $100+
(You will receive email updates every step of the way through the process.)
Contact us with any questions on your order.
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Refund & return policy
- We accept returns on unused, unopened candles within 14 days of delivery.
- If your item arrives damaged or incorrect, email us within 5 days for a free replacement or refund.
- Customers are responsible for return shipping unless the item is defective.
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Product Safety Disclaimer
Please burn all candles & wax melts responsibly:
- Never leave unattended
- Keep away from flammables, children, and pets
- Trim wick to ¼ inch before each use
Fragrance ingredients may affect sensitive individuals. Use at your own risk.
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