Returns & Exchanges

• We accept returns of unused, unopened products within 14 days of delivery, contact us with 5 days of delivery.

• To initiate a return, email us at customer@basicallycoco.com with your order number and reason.

• Customers are responsible for return shipping costs unless the item was damaged or incorrect. We will provide return label and send you an invoice for shipping payment.

Damaged or Incorrect Orders

• Contact us within 5 days of delivery with a photo of the issue.

• We'll send a replacement or issue a refund at no extra cost.

Non-Returnable Items

• Used products

• Clearance or sale items

• Custom or personalized orders