Returns & Exchanges

• We accept returns of unused, unopened candles within 14 days of delivery.

• To initiate a return, email us at customer@basicallycoco.com with your order number and reason.

• Customers are responsible for return shipping unless the item was damaged or incorrect.

Damaged or Incorrect Orders

• Contact us within 5 days of delivery with a photo of the issue.

• We'll send a replacement or issue a refund at no extra cost.

Non-Returnable Items

• Used candles

• Clearance or sale items

• Custom or personalized orders