Scent Notes

·Top: Citrus

·Middle: Lavender, Green

·Bottom: Orange Blossom, Vanilla

 Wax Details

· Coconut Apricot Wax Blend

· Hand-Made

· Hand-Poured

· Clean Slow Burn

· Non-Toxic

· Cruelty-Free

· Phthalate-Free

· Paraben-Free

Wicks

· Cotton

· Lead-Free

· Zinc-Free

Appearance

Each candle is individually handcrafted, so no two will look exactly the same — that’s part of their charm and what makes each one unique! You may notice minor cosmetic imperfections, such as wet spots or frosting. These are common with certain types of wax and occur when the wax doesn’t fully adhere to the glass, often due to temperature changes. These blemishes are purely aesthetic and do not affect the performance or quality of the candle. While I take every step to minimize these occurrences, they are a natural part of the candle-making process, especially in clear glass containers where they are more visible. 

Candle Care

• Trim curl off wick & trim to ¼" before each burn

• Full melt pool isn’t needed with this wax, wax left on glass will slide down overtime

• Burn for no more than 4 hours

• Keep away from drafts, pets, & children

• Never leave unattended while burning

• Extinguish with care

• Burn on a stable, heat-resistant surface

Wax Melt Care

• Use only in approved wax warmers

• Do not add water or oils

• Add 1–2 cubes; don’t overfill

• Never leave unattended, Keep away from kids & pets

• For easy removal, clean up with paper towel while wax is melted. Proceed with caution

• Store in a cool, dry place

• Replace wax when scent fades

Processing Time

• Orders are processed within 1–4 business days.

• You'll receive tracking info via email when your order ships.

Shipping Rates

• Free shipping on orders over $100+.

• Shipping fees range from $8-$16 per order.

Delivery Time

• Most packages arrive within 3–7 business days.

• We ship via USPS and UPS Monday-Wednesday, because it is a wax and we don’t want your product stuck in a warehouse/delivery truck over the weekend.

Delays or Delivery Issues

• We are not responsible for delays due to carriers, weather, or incorrect addresses.

• Please double-check your shipping info before placing your order.

• If address is incorrect, send us an email immediately to update with correct address. If item has already shipped, we can’t guarantee correction but we will do our best!

Returns & Exchanges

• We accept returns of unused, unopened products within 14 days of delivery, contact us with 5 days of delivery.

• To initiate a return, email us at customer@basicallycoco.com with your order number and reason.

• Customers are responsible for return shipping costs unless the item was damaged or incorrect. We will provide return label and send you an invoice for shipping payment.

Damaged or Incorrect Orders

• Contact us within 5 days of delivery with a photo of the issue.

• We'll send a replacement or issue a refund at no extra cost.

Non-Returnable Items

• Used products

• Clearance or sale items

• Custom or personalized orders

Allergy Information

• Some of our products contain fragrance oils that may cause irritation for sensitive individuals.

• Please read product descriptions carefully.

Disclaimer
By purchasing our products, you agree to use them responsibly.

Basically Coco LLC is not liable for any damages, injuries, or allergic reactions from product misuse.

Your experience and the quality of your order are our top priorities.

Have a question, concern, or feedback to share—good or bad? Send us an email & we will review & contact you as soon as possible. We’re committed to making sure everything is just right and can’t wait to hear from you!

customer@basicallycoco.com